Sydney Neubauer

1. Zendesk updates
2. Announcements
3. Announcing new resources for setting up Zendesk

Is this restricted to Admins only? Is there a way to disable this icon or enable it for other roles?

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• Sydney Neubauer
• Création 20 juillet 2022 22:38
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Click tab to copy ticket ID

Is the one click copy feature available in Agent Workspace or the previous UI?

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• Sydney Neubauer
• Création 20 juillet 2022 22:16
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Explore Limitation on Export

Definitely a need to increase the 50,000 row limit. I know that it doesn't necessarily translate to exactly 50,000 rows in the report but on the backend. This is a huge limit for us as we are tryin...

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• Sydney Neubauer
• Création 28 juin 2022 22:01
• 1 vote

1. Communauté
2. Feedback - Admin Center
3. Allow Admins to change their own role

Yes that definitely makes sense! To be able to change your own permissions. I would not be opposed to be able to "fake" set yourself to an end-user/Agent role without the need to go to [myzendesk.c...

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• Sydney Neubauer
• Création 27 juin 2022 23:37
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Attach multiple Zendesk domains, single Slack team

+1 we have a rather large team and we are constantly changing. We need the ability to link multiple Zendesks to the same slack instance

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• Sydney Neubauer
• Création 23 juin 2022 18:54
• 2 votes

1. Communauté
2. Feedback - Admin Center
3. Improve ease of editing user roles

+1 this is definitely a must for us. Especially with Agents having access to Chat/Talk, you have to open admin center just to see what they have enabled or to even change those permissions. This wo...

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• Sydney Neubauer
• Création 20 juin 2022 20:29
• 1 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Agent/Visitor Chat message colours in Agent Interface

Amisha Sharma we are always opting for more options rather than limits. I think if it is possible, having that flexibility would be much welcome

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• Sydney Neubauer
• Création 16 juin 2022 21:17
• 0 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Agent/Visitor Chat message colours in Agent Interface

+1 in our case, Agents should be able to set which colors they want it to be (a little bit of Agent customization goes a long way). Not only for customization opportunity but a lot of our agents us...

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• Sydney Neubauer
• Création 16 juin 2022 18:11
• 2 votes

1. Communauté
2. Feedback - Admin Center
3. Please let me exclude primary email changes, attachment deletes, from Audit Log

Definitely a +1 to be able to exclude certain items (login entries, etc)

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• Sydney Neubauer
• Création 14 juin 2022 21:55
• 2 votes

1. Communauté
2. Feedback - Voice (Talk)
3. Zendesk Talk - Auto Log Off Agents

+1 checking the original post, it is marked as answered. Is there an update?

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• Sydney Neubauer
• Création 14 juin 2022 20:30
• 1 vote