Sydney Neubauer
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Activité totale1663
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Dernière activité
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Membre depuis
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Votes854
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Abonnements637
Publications
Activité récente par Sydney Neubauer-
Scheduled Trigger Activation/Deactivation
Feature Request Summary: Ability to set when a trigger activates/deactivates Description/Use Cases: We have launches that happen at a specific time and we coordinate with other members to help...
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How to report on tags in a bar graph?
RéponduHi there, Goal: We are looking to report on certain tags (8+) added to tickets created in a certain time frame and which Groups those tickets are in Type of report: We would like a bar graph (col...
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Agent Workspace conversation line breaks/color coded replies
Hey Zendesk, Since enabling Agent Workspace we noticed that the comment line breaks have disappeared. In long conversations back and forth between Agents and end-users, the ticket can become confus...
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Option to change Account owner
Hey Zendesk, I was asked to submit my feedback on this due to the Agent Workspace discussion this week. We had our Account Owner leave the company. They had changed ownership in prod but forgot i...
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When bulk "taking" tickets, why does the group change to the Agents default group?
We have an issue where Agents are bulk "taking" or bulk "solving" tickets. When doing so, the Group of these tickets change to the Agent's default group. This is affecting reporting, causing confus...
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Micro permissions for Guide
Hey Zendesk, Right now Zendesk has the ability to grant Guide admin permissions or not. There is no in-between. We have teams that manage the internal knowledge base and then those that manage the ...
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More data pulled up in Rule Analysis
Hi there, We perform regular audits of multiple groups to ensure unused triggers are deactivated to help keep our instance clear of clutter. There are a few items that are not able to be located vi...
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Ability to remove views from certain groups
I have encountered a dilemma where: There are views available for all Agents within an instance, regardless of group. I have created views for a specific group with specific conditions that touch ...
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Export report exports with Clickable Links?
Hi, There is the ability to create a custom attribute for Clickable Ticket ID links. However, when you export the report, the link is not clickable. JPG/PDF is an image of the report while CSV/Ex...