Sydney Neubauer
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Activité totale1658
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Dernière activité
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Membre depuis
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Abonné à1 utilisateur
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Abonnés2 utilisateurs
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Votes854
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Abonnements634
Publications
Activité récente par Sydney Neubauer-
Callbacks Support hours
RéponduFeature Request Summary: An ability to set when callbacks are offered: To help ensure callbacks are not offered so close to EOD (ie. callbacks 9-4 but none for last hour of support). Callbacks e...
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Set yourself to invisible while viewing tickets
Feature Request Summary: Within Zendesk, Admins/Team Leads are able to set themselves to invisible so they can view tickets anonymously. Description/Use Cases: Current setup, you are able to se...
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Trigger Subcategories
Feature Request Summary: Ability to have subcategories for additional organization capabilities when working with Trigger Categories Description/Use Cases: We have 1100+ triggers in our instanc...
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Ability to Test Talk Live with an Agent
Post Title: Ability to Test Talk Live with an Agent Feature Request Summary: Ability for Team Leads/Techs to simulate an end-user to connect via a call to the Agent to view in real time from ...
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Additional Metrics/Attributes for Knowledge Capture Dataset
Feature Request Summary Ability to see which Articles are Externally/Internally facing Ability to see CURRENT Author of Articles Ability to exclude archived Articles Use Case We perform regular ...
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Ability to Clone Groups
Post Title: Ability to Clone Groups Feature Request Summary: Currently, only Admins can create Groups/Triggers and they need to create individual groups where you need to manually add each indi...
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Additional Admin Micro Permissions
Post Title: Additional Admin Micro Permissions Feature Request Summary: A lot of the settings in Admin Centre can only be accessed by Admins. In other words, it either becomes a bottleneck for ...
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Additional Text Align Options in Agent replies (Centre/right align)
Non planifiéePost Title: Additional Text Align Options in Agent replies (Centre/right align) Feature Request Summary: Ability to Centre Text Align/Right Text Align your comments in Zendesk Description/Use...
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Ability to Export a list of Agents in the Admin Centre
TerminéeFeature Request Summary: Ability to export a list of Agents/end-users within Zendesk Description/Use Cases: Our licenses are managed by an external team that does not have Zendesk permissions. ...
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Feature Request: Additional Contextual Workspace options
Feature Request Summary: Additional features and conditions within Contextual Workspace (more granular) similar to Triggers. Description/Use Cases: Ability to have conditions more than Brand or...