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Amy Spagnolo

Adhésion le 15 avr. 2021

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Dernière activité le 27 oct. 2021

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Dernière activité effectuée par Amy Spagnolo

Amy Spagnolo a ajouté un commentaire,

Commentaire de la communauté Q&A - Objects, workspaces, and rules

It would be great to have this option for customers in the Help Center. In Salesforce it is possible to configure it in a way that customer can escalate directly and do it as many times as needed. 

Afficher le commentaire · Publication le 13 sept. 2021 · Amy Spagnolo

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Amy Spagnolo a créé une publication,

Publication Feedback - Ticketing system (Support)

This a functionality currently available in Intercom that I think it would be nice to have: ability to see and add a Guide article while creating a macro.

Currently you can add an article by searching the link on another tab and pasting it in the editor. It would be great if the system could have an additional app in the editor to pull the content from Guide and embed it in the macro response.

Publication le 06 janv. 2021 · Amy Spagnolo

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