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Вячеслав Скорбеж's Avatar

Вячеслав Скорбеж

Adhésion le 15 avr. 2021

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Dernière activité le 27 juin 2023

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Dernière activité effectuée par Вячеслав Скорбеж

Вячеслав Скорбеж a ajouté un commentaire,

CommentaireTicket automation and collaboration

1) The feature is switching to English sometimes while the tickets are in French

+ (only Ukrainian in our case)


4) Sometimes the summary is way too long and full of unuseful information so it's quicker to read the tickets.

+

Afficher le commentaire · Publication le 27 juin 2023 · Вячеслав Скорбеж

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Вячеслав Скорбеж a ajouté un commentaire,

CommentaireTicket automation and collaboration

Why do you limit supported languages? ChatGPT has many languages out of the box, including Ukrainian. 

Afficher le commentaire · Publication le 06 juin 2023 · Вячеслав Скорбеж

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Вячеслав Скорбеж a ajouté un commentaire,

CommentaireTicket automation and collaboration

Who's already had a chance to try these features? We've applied, but there's been no response. 

Tobias Hermanns I totally agree that it's a great use case for chat gpt. I asked during Minich Zendesk event if it's on the Road Map and the answer was something like "Nice idea we'll consider it". 

Afficher le commentaire · Publication le 24 mai 2023 · Вячеслав Скорбеж

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Вячеслав Скорбеж a ajouté un commentaire,

Commentaire de la communauté Feedback - Chat and Messaging (Chat)

We're on Enterprise plan and don't use the Article recommendations feature because Ukrainian language is not supported. So we use Zendesk bots for greetings and routing mostly. And have to pay for such features? 🤯

Afficher le commentaire · Publication le 19 mai 2023 · Вячеслав Скорбеж

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Вячеслав Скорбеж a ajouté un commentaire,

CommentaireUsing legacy AI agent functionality

Please add Ukrainian language support 🙏

Afficher le commentaire · Publication le 12 mai 2023 · Вячеслав Скорбеж

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Вячеслав Скорбеж a ajouté un commentaire,

Commentaire de la communauté Feedback - Chat and Messaging (Chat)

Jonathan Aniano Are there any updates on all the concerns raised in the thread? In our case, we are wondering how much the new pricing policy affects our costs and how Zendesk now looks compared to the competitors. Since we are considering a new 5-year contract, it would be great to have all the details not by September, but in the near future. 

Afficher le commentaire · Publication le 20 avr. 2023 · Вячеслав Скорбеж

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Вячеслав Скорбеж a ajouté un commentaire,

Commentaire de la communauté Feedback - Chat and Messaging (Chat)

Hi Lisa Tam

Our help center is in Ukrainian. The bot needs initially understand Ukrainian to advise articles. Therefore, it is a feature request that the Ukrainian was here

Afficher le commentaire · Publication le 27 mars 2023 · Вячеслав Скорбеж

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Вячеслав Скорбеж a ajouté un commentaire,

CommentaireTicket basics

Yes, we're awaiting formatting options for messaging channels as we can do in any messenger we use to chat with friends 🙏

Afficher le commentaire · Modification le 16 mars 2023 · Вячеслав Скорбеж

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Вячеслав Скорбеж a ajouté un commentaire,

CommentaireRouting

Barry Neary Yes I'm interested. Please check your email 👻

Afficher le commentaire · Publication le 13 mars 2023 · Вячеслав Скорбеж

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Вячеслав Скорбеж a ajouté un commentaire,

CommentaireRouting

Hi Barry Neary,


Is there any certainty when Zendesk is releasing new features like routing of re-opened chats based on agent status (online, offline, etc.) and routing of so-called inactive chats?

Afficher le commentaire · Publication le 13 mars 2023 · Вячеслав Скорбеж

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