Slava Skorbezh
Head of customer service in social media, chat and video chat Alfa-Bank Ukraine
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Dernière activité
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Votes39
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Aperçu des activités
Dernière activité effectuée par Slava Skorbezh-
Slava Skorbezh a ajouté un commentaire,
Hi It’s a really long waited reporting. Data is available only from September 20, 2022 and after. Interesting but I see “first reply time in seconds” since April, 2022
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Slava Skorbezh a ajouté un commentaire,
Prakruti Hindia Mei-E Loh I have one more question. Can we have such a metric as "first assignment time to first reply time"? I do not see in Explorer as a pre-built metric.
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Slava Skorbezh a ajouté un commentaire,
Hi Mei-E Loh great news, thanks. We're waiting for messaging dataset as well 🙏
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Slava Skorbezh a ajouté un commentaire,
Hi Prakruti Hindia. Long time no see 😊. Can we expect the "First reply time" metric for Messaging channels in seconds, not just minutes and hours?
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Slava Skorbezh a ajouté un commentaire,
Please specify in the article in which channels formatting options are available. And I have a question. When this option will be implemented for Messaging channels (I understand that text formatt...
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Slava Skorbezh a ajouté un commentaire,
+1 to Soo Hian Foo comment. It'd be great to have such a feature
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Slava Skorbezh a ajouté un commentaire,
Greg Katechis Thanks!
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Slava Skorbezh a créé une publication,
When help center improvements in mobile SDKs?
Everybody knows that self-service is a king. Zendesk Guide is a great product but only if we're talking about web. It seems that help center features in mobile SDKs have never got any noticeable im...
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Slava Skorbezh a ajouté un commentaire,
Sounds great! I hope it would be a great tool
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Slava Skorbezh a créé une publication,
Signal messenger
Hi, it’d be great to add Signal as a new SunCo channel