Slava Skorbezh
Head of customer service in social media, chat and video chat at Sense Bank Ukraine
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Dernière activité effectuée par Slava Skorbezh-
Slava Skorbezh a ajouté un commentaire,
Who's already had a chance to try these features? We've applied, but there's been no response. Tobias Hermanns I totally agree that it's a great use case for chat gpt. I asked during Minich Zendes...
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Slava Skorbezh a ajouté un commentaire,
We're on Enterprise plan and don't use the Article recommendations feature because Ukrainian language is not supported. So we use Zendesk bots for greetings and routing mostly. And have to pay for ...
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Slava Skorbezh a ajouté un commentaire,
Please add Ukrainian language support 🙏
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Slava Skorbezh a ajouté un commentaire,
Jonathan Aniano Are there any updates on all the concerns raised in the thread? In our case, we are wondering how much the new pricing policy affects our costs and how Zendesk now looks compared to...
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Slava Skorbezh a ajouté un commentaire,
Is there a way to look at how many images we've uploaded?
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Slava Skorbezh a ajouté un commentaire,
Hi Lisa Tam Our help center is in Ukrainian. The bot needs initially understand Ukrainian to advise articles. Therefore, it is a feature request that the Ukrainian was here
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Slava Skorbezh a ajouté un commentaire,
Yes, we're awaiting formatting options for messaging channels as we can do in any messenger we use to chat with friends 🙏
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Slava Skorbezh a ajouté un commentaire,
Barry Neary Yes I'm interested. Please check your email 👻
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Slava Skorbezh a ajouté un commentaire,
Hi Barry Neary, Is there any certainty when Zendesk is releasing new features like routing of re-opened chats based on agent status (online, offline, etc.) and routing of so-called inactive chats?
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Slava Skorbezh a ajouté un commentaire,
More thoughts 😇 4. When we began planning for this change, one of the things we considered was current usage. We wanted to find a limit that would allow a majority of customers to use the tool wit...