Slava Skorbezh
Head of customer service in social media, chat and video chat Alfa-Bank Ukraine
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Activité totale128
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Dernière activité
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Membre depuis
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Votes53
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Abonnements44
Commentaires
Activité récente par Slava Skorbezh-
Hi It’s a really long waited reporting. Data is available only from September 20, 2022 and after. Interesting but I see “first reply time in seconds” since April, 2022
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Prakruti Hindia Mei-E Loh I have one more question. Can we have such a metric as "first assignment time to first reply time"? I do not see in Explorer as a pre-built metric.
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Hi Mei-E Loh great news, thanks. We're waiting for messaging dataset as well 🙏
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Hi Prakruti Hindia. Long time no see 😊. Can we expect the "First reply time" metric for Messaging channels in seconds, not just minutes and hours?
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Please specify in the article in which channels formatting options are available. And I have a question. When this option will be implemented for Messaging channels (I understand that text formatt...
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+1 to Soo Hian Foo comment. It'd be great to have such a feature
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Greg Katechis Thanks!
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@... @... Thanks for your answers. As for now, Messaging doesn't support even languages that legacy Zendesk products support. Our clients are chatting with us mostly in Ukrainian, Russian and Engli...
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@... Is it possible to make Answer Bot unactive if user's language is not supported? I mean not to ask customer "please try to rephrase"?
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+1