Slava Skorbezh
Head of customer service in social media, chat and video chat Alfa-Bank Ukraine
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Activité totale165
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Abonnés1 utilisateur
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Votes81
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Abonnements47
Commentaires
Votes sur l’activité pour Slava Skorbezh-
Hi Prakruti Hindia. Long time no see 😊. Can we expect the "First reply time" metric for Messaging channels in seconds, not just minutes and hours?
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Please specify in the article in which channels formatting options are available. And I have a question. When this option will be implemented for Messaging channels (I understand that text formatt...
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APIs for Explorer would be really helpful
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@... Is it possible to make Answer Bot unactive if user's language is not supported? I mean not to ask customer "please try to rephrase"?
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Barry Neary Yes I'm interested. Please check your email 👻
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Hi Barry Neary, Is there any certainty when Zendesk is releasing new features like routing of re-opened chats based on agent status (online, offline, etc.) and routing of so-called inactive chats?
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Hi Barry Neary It's very cool that this feature could be released in Q1. We need it, too.
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Hi Barkha Bhatia Today is November, 15, and still the same situation 😬
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Hi Barkha Bhatia I still see this 🥲
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Barry Neary For us option 2 is preferable. To be honest, I do not understand the logic of the first option at all. By the way, you are one of the most involved Zendesk PMs. That's very cool, thank...