Slava Skorbezh
Head of customer service in social media, chat and video chat Alfa-Bank Ukraine
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Activité totale128
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Dernière activité
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Membre depuis
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Votes53
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Commentaires
Activité récente par Slava Skorbezh-
@... @... Thanks for your answers. As for now, Messaging doesn't support even languages that legacy Zendesk products support. Our clients are chatting with us mostly in Ukrainian, Russian and Engli...
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@... Is it possible to make Answer Bot unactive if user's language is not supported? I mean not to ask customer "please try to rephrase"?
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+1
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Great feature request, +1
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Hi, any plans to add top of the articles list to Support SDK for iOS/Android?
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@... Zendesk has been making so many product changes during last 2 years. So it feels like they don’t have enough resources to support all products. We’re getting many such customer customer suppor...
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@... Does this feature support SunCo channels in AW?
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It looks great. But I’ve noticed that it’s not possible to search until you apply filters. You should fix it :)
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Hello @... We have seen other customers ask their agents to shift their tickets back to their Group queue at the end of their shift. Alternatively, admins can change the ticket assignee to other ag...
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APIs for Explorer would be really helpful