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Tyler Montney

Adhésion le 15 avr. 2021

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Dernière activité le 22 oct. 2021

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Tyler Montney a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)
Communauté

Please implement this feature, as a cloud service is not backup (good example https://www.microsoft.com/en-us/servicesagreement Section 6). Zendesk must provide one or the other:

  1. A way to back up all critical components to be stored manually. Tickets and users some currently offered by the API.
  2. An official backup that can be sent to Zendesk in the event of a breach.

You wouldn't run an on-premise service without backup. Why do that with a cloud service?

Afficher le commentaire · Publication le 12 mai 2021 · Tyler Montney

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