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iQmetrix
Adhésion le 15 avr. 2021
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Dernière activité le 03 août 2022
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iQmetrix a ajouté un commentaire,
When I start using the backup tool, it will back up about 20 articles before running into this error each time. Is this an known issue that you are aware of? I am using an Admin profile, running the app as an admin.
Afficher le commentaire · Modification le 03 août 2022 · iQmetrix
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iQmetrix a ajouté un commentaire,
I don't see a setting to make merge comments deselected by default as per the merge helpfile
'To hide merge comments from requesters, deselect Requester can see this comment for both merge comments. Admins can also set the default privacy for all ticket comments to make merge comments deselected by default.'
Afficher le commentaire · Publication le 06 juil. 2022 · iQmetrix
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iQmetrix a ajouté un commentaire,
Thanks, that's exactly what I needed, and also shows I need to pay more attention to the notes...
Afficher le commentaire · Publication le 23 sept. 2021 · iQmetrix
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iQmetrix a ajouté un commentaire,
The links that answer bot provides have an auth token in the url which allows users to access the articles without signing in. This link can also be shared and allows anyone to log in, as that original requester with no sign in. Can you still require sign in for answer bot suggestions and not include the embedded auth token?
Afficher le commentaire · Publication le 15 sept. 2021 · iQmetrix
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iQmetrix a ajouté un commentaire,
If it serves to an agent and they miss it, they should be put into away or offline status so they cannot be tried again, but then when someone makes themselves available again they should be available to be reserved the call. This how most other phone systems work. We use this with Cisco all the time.
Afficher le commentaire · Publication le 28 avr. 2021 · iQmetrix
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iQmetrix a ajouté un commentaire,
Has anyone else using this noticed a significant rise in the number or pending tickets in their Zendesk? From implementation of the bump, we've seen approximately a 200% increase.
Afficher le commentaire · Publication le 28 janv. 2016 · iQmetrix
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