Fabio
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Activité récente par Fabio-
Hi, Is there a plan to add Lookup relationship fields to Explore as well?
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Hi Ash, what does the first line do? {% for comment in ticket.public_comments offset:0 limit:1 %} I'm curious if this 'offset' and 'limit' stuff only checks the latest comment? But I have no idea ...
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Hi @..., okay, then try without the " " outside the placeholder. { "user": { "user_fields": { "kundennummer": {{ticket.ticket_field_********3817}} } }}
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I think the second JSON should say "user_fields" instead of "custom_fields": { "user": { "user_fields": { "kundennummer": "{{ticket.ticket_field_********3817}}" } }}
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Hi @..., you can create an HTTP Target to add the internal comment. I don't know if the "Side conversation is replied to"-condition trigger will fire if the conversation is closed though. But you c...
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Hi Ria, no problem! I don't know why you don't see this option. I see it even if I have the new agent workspace enabled. Maybe it's because of your Support license plan or something. But Zendesk...
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Hi @..., we just add "auto_solved" tags to all of our Triggers. Then you can report on that. But we realized this a few months into using Zendesk and all of the Tickets that were auto-solved before...
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I think you should be able to do this with a kind of complicated workaround. Create an HTTP Target and a Trigger to notify this Target. In the JSON that you're sending to the Target, it should be p...
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Hi @..., you can create your own attribute out of that metric. It's explained here: https://support.zendesk.com/hc/en-us/articles/360049655173-Explore-recipe-Converting-between-metrics-and-attribu...
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I don't know how many you have but theoretically you could add custom "chattrigger_xyz" tags to every trigger and report on them.