Recherches récentes


Pas de recherche récente

Greg O'Neill SMC's Avatar

Greg O'Neill SMC

Adhésion le 15 avr. 2021

·

Dernière activité le 26 oct. 2021

Suivis

0

Abonnés

0

Activité totale

9

Votes

0

Abonnements

5

APERÇU DES ACTIVITÉS

Dernière activité effectuée par Greg O'Neill SMC

Greg O'Neill SMC a ajouté un commentaire,

CommentaireTicket automation and collaboration

Hi Guillermo - CX Lead, you can create the side conversation as an email to the end user and once they reply it will come back into the side conversation in your ticket.

 

Afficher le commentaire · Publication le 05 oct. 2021 · Greg O'Neill SMC

0

Abonnés

0

Votes

0

Commentaire


Greg O'Neill SMC a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Sorry Kyna,

I thought that might have worked for you.

 

Afficher le commentaire · Publication le 28 mai 2021 · Greg O'Neill SMC

0

Abonnés

2

Votes

0

Commentaire


Greg O'Neill SMC a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Hi Kyna,

 

You can create and organisation using your external email address's domain.

You can then trigger off any ticket with that organisation.

Afficher le commentaire · Publication le 28 mai 2021 · Greg O'Neill SMC

0

Abonnés

3

Votes

0

Commentaire


Greg O'Neill SMC a ajouté un commentaire,

Commentaire de la communauté Feedback - Reporting and analytics (Explore)

The ability to measure the usage of our Macros would be a very useful tool to monitor not only the most used but those that our Agent are not using so we can find out why these are not used

 

Afficher le commentaire · Publication le 11 juin 2019 · Greg O'Neill SMC

0

Abonnés

1

vote

0

Commentaire