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SS-Admin

Adhésion le 15 avr. 2021

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SS-Admin a ajouté un commentaire,

CommentaireSetting up Agent Workspace

Hi Arpan Nagdeve,

Is there any product timeline or update on multi agent conversation on the agent workspace ?

Thanks

Afficher le commentaire · Publication le 14 déc. 2021 · SS-Admin

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Commentaire de la communauté Feedback - Ticketing system (Support)

I use social messaging add-on to integrated Facebook Private Messages with Zendesk 

What I found is it mark any end-user ticket after the first one as follow up then follow-up after follow up and so on !

Zendesk Customer Support said that no solution yet.... because end-user replied to the same message through messenger even after the tickets were closed so that made it a follow-up ticket.

How can end-user that chat with us on Facebook Private Messages replied as a new messages since it is a chat box ??

Afficher le commentaire · Publication le 03 déc. 2020 · SS-Admin

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