Dan Ross
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Activité récente par Dan Ross-
Hey there! Many ways you can do this, though I am a big fan of dedicated Support Operations teams. IMO the most impactful method you can do this is have administration only be provided to people in...
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this would be helpful and a better experience for customers. a lot of frustration with automated deflection comes from the fact if the user does something wrong or unintentional that they get stuck...
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Adding to the chorus on this one. Heather Rommel's feedback on the definition of 'working on' a ticket is what we align with as well.If the goal of the live dashboards is to see what's happening li...
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Also eager to hear any news on this feature, it's been requested for some time and will make a huge impact for our teams
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That's a great idea Lou - seeing feature parity on the org level list of users would be super!
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Hey Hannah, In Zendesk Explore, try using the Attribute for 'User Locale' in conjunction with a metric for counting the number of Tickets. That should break down the languages for you by the # tick...
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Thanks Ryan McGrew that's awesome to hear! Will this allow redirect to any URLs or just to Zendesk ones in the same instance? Our use case is that we wish to merge different instances of Zendesk a...
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Hey Erik, try doing a search in Zendesk using your API field name for the org field, using 'none' as the search term. Ex: if your field API name is 'region' then your search would be region:noneDo...
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Hey CJ, I hear you, I just had an admin get bit by this recently. Here's how we're doing things: We make a personal view for tickets assigned to the group/agent that's gonna be changed Add the n...
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We found this post because we just ran into this issue after a company wide rebrand. Our form IDs didn't change, just the names and it's causing havoc with reports. Please, have these relations st...