Joel Hellman
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Dernière activité
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Aperçu des activités
Dernière activité effectuée par Joel Hellman-
Joel Hellman a ajouté un commentaire,
To be clear. It's not that you technically couldn't find way to use tickets-related data or API/etc to build workflows off external data. But it's not built-in to Zendesk today, and it becomes comp...
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Joel Hellman a ajouté un commentaire,
Here is a few use cases. I know there are many more uses cases, please go ahead and add them. Easily turn on and turn off routing We build a RPA business process, and as developer tests the flow th...
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Joel Hellman a créé une publication,
Build workflows that references external (non-ticket) data
I'd like a better way to build ticket workflows using data unrelated to Tickets, to make it easier for us to use Zendesk for our business processes which rely on non-ticket data. For example, I'd ...
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Joel Hellman a ajouté un commentaire,
Alina Wright If you have been working with groups recently, I have a (maybe tangentially) related question relating to another type of group restrictions. Can you take a look? Premise: Groups are m...
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Joel Hellman a ajouté un commentaire,
Here are more details on my Product Feedback post above. I'm hoping we can improve on this area as part of the ongoing review of Automations announced in this post: Triggers and Automations - pleas...
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Joel Hellman a créé une publication,
Limit the time and date range when Automations evaluate / tries to run
I'd like to have built-in support to control the time of day and date of when Automations evaluate their conditions in Zendesk Support, so I can limit when they should not run at all. Our use case...
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Joel Hellman a ajouté un commentaire,
About that "wildcard search on values for specific custom fields as documented today:" The article is still not correct here. As Abraham K. from Zendesk said Hi CJ, I apologize for the misread on ...
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Joel Hellman a ajouté un commentaire,
Adding a personal comment here. As I remember it, the Attachment Manager app was created at a time when Zendesk didn't have built-in support for the has_attachment search keyword. The tags added b...
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Joel Hellman a ajouté un commentaire,
I propose we add some information directly into the "Using the app" section, information partly found in this comment thread and elsewhere. Here is the information I think we should add that I expe...
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Joel Hellman a ajouté un commentaire,
Terence Tam That would be excellent. Thanks for addressing this.