Joel Hellman
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Dernière activité
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Aperçu des activités
Dernière activité effectuée par Joel Hellman-
Joel Hellman a créé une publication,
Add trigger condition: Schedule is present/Not present
Can we add support for a trigger condition if a Schedule is present on a ticket or not? Today we only support checking if a ticket has/hasn't a particular Schedule. Use case We have cases where ...
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Joel Hellman a ajouté un commentaire,
I like this idea. Not all views needs a description for agents, but many of our views would benefit from this, to make it easier for agents to work with Zendesk, both new hires, and more experience...
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Joel Hellman a ajouté un commentaire,
Zooming out a bit on the trigger topic and on the 2 topics RichL raise about sophisticated workflows and include costs for a 3rd party workflow builder, I can see this being true for some customers...
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Joel Hellman a ajouté un commentaire,
Have to agree with Andrew here: triggers + webhooks = There be dragons, but as a long time Zendesk admin, I have to acknowledge triggers + webhooks is one way to solve business problems that might ...
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Joel Hellman a ajouté un commentaire,
To be clear. It's not that you technically couldn't find way to use tickets-related data or API/etc to build workflows off external data. But it's not built-in to Zendesk today, and it becomes comp...
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Joel Hellman a ajouté un commentaire,
Here is a few use cases. I know there are many more uses cases, please go ahead and add them. Easily turn on and turn off routing We build a RPA business process, and as developer tests the flow th...
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Joel Hellman a créé une publication,
Build workflows that references external (non-ticket) data
I'd like a better way to build ticket workflows using data unrelated to Tickets, to make it easier for us to use Zendesk for our business processes which rely on non-ticket data. For example, I'd ...
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Joel Hellman a ajouté un commentaire,
Alina Wright If you have been working with groups recently, I have a (maybe tangentially) related question relating to another type of group restrictions. Can you take a look? Premise: Groups are m...
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Joel Hellman a ajouté un commentaire,
Here are more details on my Product Feedback post above. I'm hoping we can improve on this area as part of the ongoing review of Automations announced in this post: Triggers and Automations - pleas...
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Joel Hellman a créé une publication,
Limit the time and date range when Automations evaluate / tries to run
I'd like to have built-in support to control the time of day and date of when Automations evaluate their conditions in Zendesk Support, so I can limit when they should not run at all. Our use case...