Adam Steinberg

Reading through https://support.zendesk.com/hc/en-us/community/posts/8043398017306-Which-Guide-theme-am-I-in-and-how-to-move-to-the-latest-theme, I'm not seeing a good way to identify the templating version of the themes for sale on the Zendesk marketplace. I've received one recommendation from my post on Reddit, and have been asking theme vendors. Please comment if there are any other v4 compatible themes you know of.

I can't sort by usage after using the filter. Seems like a bug to me.

David Raboy  can you check why this is not enabled for our account?

The link to the EAP for the conversation timer is broken

Looks like internal comments don't wrap properly in the new chat bubble like interface.

word wrap where art thou

Thanks to David Raboy  - the way to get this is to ask for the list of tokens to include clients.

https://{{myinstance}}.zendesk.com/api/v2/oauth/tokens?include=clients

I really need to know how to associate the client ID of an OAuth token with the "Identity" of the API client listed here: https://corsair.zendesk.com/admin/apps-integrations/apis/zendesk-api/activity

Zendesk app deinstallations leave the OAuth tokens untouched, which is a bug IMO and I've reported it.

I'd really like the ability to find out who edited a user's name. This is the scenario: customer writes in that their name has been changed to "Customer ". How do I find out whether it was an agent that modified the customer name, or whether it was the customer trying to "prank" us?

Adam