C.A.
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Dernière activité
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Aperçu des activités
Dernière activité effectuée par C.A.-
C.A. a ajouté un commentaire,
YES! We definitely need this.
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C.A. a ajouté un commentaire,
We have all of our employees set as light agents by default and placed into an All Employees group. If they get upgraded to a full agent, we add them to other groups but keep them in the All Employ...
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C.A. a créé une publication,
Need CSV Export for users
I don't know how to look at JSON or XML files. I just want a simple CSV export of all of my users by role so that I can do an audit on who has a full license. It really shouldn't be this hard to ge...
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C.A. a créé une publication,
Allow time zone to be set on the dashboard level
I'd like the ability to set the time zone at the dashboard level so that it filters down and adjusts all the applicable queries. My leadership team is ET and I'm MT. When I download a dashboard to ...
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C.A. a ajouté un commentaire,
Hi Vincent, Thanks for the follow up! Glad you'll be expanding Guide reporting capabilities further in the future. As a start, it would be great to be able to run reports on views on the individua...
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C.A. a créé une publication,
Help Center Reporting in Explore
TerminéeAre there plans to build out more robust reporting based on Help Center article views? Right now I'm only able to see Top Articles in Zendesk Reports and I can't even narrow that down to a given Ca...
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C.A. a créé une publication,
JIRA App - Allow me to copy from custom fields
It would be helpful to have either a copy custom fields option in that ticket creation modal, or keep the "Create Issue" options in the sidebar so you can copy and paste from Zendesk ticket fields ...
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C.A. a ajouté un commentaire,
Hello @Benjamin Keyser, I wanted to give you more feedback on my company's use case. We have both self service customers and managed service customers. Our self service customers obviously raise t...