Lou

1. Communauté
2. Zendesk Suite Q&A
3. Setting tickets to Pending without a message to the user

Helen Reinold This is the first place I would look: Also, look at the events on the ticket(s) that won't change to pending. There may be a trigger firing that's overriding your status.

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• Lou
• Création 11 janvier 2023 20:16
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Setting tickets to Pending without a message to the user

Helen Reinold Couple of questions: What is your subscription level (Admin Center>Account>Billing>Subscription) Also, can you look at the permissions for that agent's role? (Admin Center>People>Team...

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• Lou
• Création 11 janvier 2023 13:58
• 0 vote

1. Communauté
2. Feedback - Admin Center
3. Feature request - bulk ticket update via file import

mfg You can do this via API, but that is way over my head. Our developers here use Excel files and .Net programming to do it.

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• Lou
• Création 10 janvier 2023 21:15
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. How to contact Zendesk Support??

april.neubold Have you tried from within Zendesk? Here are some other ways: Contacting Zendesk Customer Support

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• Lou
• Création 10 janvier 2023 21:14
• 1 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Reporting on historical agent login times

Jake Warren To the best of my knowledge, that functionality is not available, nor is it on any roadmap that I'm aware of. You "can" export your audit log and manually manipulate that date, but it w...

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• Lou
• Création 6 janvier 2023 17:07
• -2 votes

1. Communauté
2. Feedback - Admin Center
3. There should be better support for the product

Bonnie Minnamon To echo Brett's comments, post something on here. We may be able to help. I've had my own frustrations with ZD support, but this community is a great resource.

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• Lou
• Création 6 janvier 2023 17:02
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Auto update status

Zilvia Permata Sari We do this with a trigger. Set your conditions (i.e. ticket is created, etc.) then use the following actions: Assignee is current user Add tag (whatever you want to prevent the ...

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• Lou
• Modifié 6 janvier 2023 15:29
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. What is the placeholder for ticket assignee when using Notify Active Webhook?

Alex C You're welcome, but I think Ahmed Zaid deserves the credit. I'm just glad you worked it out.

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• Lou
• Création 3 janvier 2023 21:20
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. What is the placeholder for ticket assignee when using Notify Active Webhook?

Alex C I think Ahmed Zaid is on to something. Try saving (submitting) the ticket first then run the trigger and see if that works.

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• Lou
• Création 3 janvier 2023 13:40
• 2 votes

1. Communauté
2. Zendesk Suite Q&A
3. What is the placeholder for ticket assignee when using Notify Active Webhook?

Alex C Did you try agent.email? It should return the assignee.

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• Lou
• Création 2 janvier 2023 19:55
• 1 vote