Lou
I've been an administrator for 5 years, specializing in business rules.
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Activité récente par Lou-
Carolin Kertzig Are you an administrator? If so, you should have access.
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You can reorder the views in Admin Center under Workspaces>Views A way to "star" a view would be to clone it to a personal view, which you can order however you like.
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Joshua Bentley Here is my understanding of what you described: The ticket is assigned to you ("my tickets") Customer has replied to that ticket Depending on the channel the customer uses to updat...
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This is tricky. You can set a trigger condition for "Received at...", but you can't set the org or requester via the actions. Some options are to create a second Brand for internal tickets and set ...
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Martin Cubitt Glad I could help. If you'd like to expand on this other issue, maybe I can help there as well.
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Joshua Bentley Can you provide more detail on what you're trying to accomplish? As far as not notifying you when you update the ticket, add the condition: Current user>Is not>Joshua Bentley
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Martin Cubitt Take a look at the Bump Bump Solve tutorial. It will give you some guidance. Zendesk on Zendesk: Bump Bump Solve Basically, what you have to do is add tags with the 5 day automation, ...
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Tamara You can pull the date using a placeholder reference: Zendesk Support placeholders reference The specific reference is ticket.created_at You would format it as follows: {{ticket.created_at}}
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Max Staniland Let's try something else. What plan are you on? Go to Admin Center>Account>Subscription and let me know what it says. Mine is Enterprise as shown below:
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Depending on how your requester/organization is set up, the conditions of the trigger would be: Ticket is created Organization is (whatever the org is) And the action would be: Assignee is (the age...