Lou
I've been an administrator for 5 years, specializing in business rules.
-
Activité totale634
-
Dernière activité
-
Membre depuis
-
Abonné à0 utilisateur
-
Abonnés2 utilisateurs
-
Votes148
-
Abonnements215
Commentaires
Activité récente par Lou-
I think I was able to figure it out. I set up a macro with {{ticket.title}} {{ticket.ticket_field_ticketID}}. Unfortunately, it looks like I can't do this with a trigger. I want to fire a trigger i...
-
What is the reference for ticket custom field? I want to add it to the subject. I see above that ticket.requester.custom_fields is for the requester custom field. I want the ticket custom field. ti...
-
That typically happens when you replicate a tag. You can only use a tag once, and that one is probably associated to some other field value. You'll need to upload the tags as well, creating a uniqu...
-
Sometimes it takes a little time to show up. Might also try refreshing your browser.
-
I'm just learning Explore, but I believe you have to put the filter in the query to make it permanent in the dashboard, then deliver it. Filters in the dashboard are temporary and don't deliver.
-
I absolutely agree with this. I have some very capable managers that want to create their own queries/dashboards/reports, but I'm reluctant to give them access simply because they can unintentional...
-
We don't use it a "lot", but we do use it. We had a project where we sent out reminders to the customers X days before an event was to happen. We also use it for internal notes to agents for COVID ...
-
You can use Automations and Extensions to do this (as well as public comments). We do it all the time. Set up the Automation with the conditions you want. One of the conditions must be to look for...
-
Not only that, but it would be nice if they fields could be sorted alphabetically. We have MANY custom fields, and it takes quite some time to find the right one in the hodgepodge.
-
+1 to this. Just had a customer tell us he never got our emails. After a long discussion, it was realized the the email address we were using had 1 extra letter. I check suspended tickets multiple ...