Lou
I've been an administrator for 5 years, specializing in business rules.
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Commentaires
Votes sur l’activité pour Lou-
It would be nice if the changes happened after being notified about them. The "Ticket Updated" change had us stumped, and that happened 2 or 3 weeks ago.
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I believe someone earlier mentioned the views. I agree. I search for views in the admin center, and when I open them, it becomes an additional browser tab with support loaded. If I want to go back ...
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My new favorite is when messaging back and forth (leave message, not live), I get "Since we haven't heard from you in a while...... I have nothing better to do than wait with baited breath for ZD t...
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Can the linked tickets view be modified? The default shows ID-Subject-Requester-Requested-Group-Assignee. I'd like to add columns to this view. Thank you
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Great stuff! My only wish is that it would show on all views of users. For instance, if I look at an org and switch over to the users associated with that org, I don't see the same things. I can on...
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CJ Johnson You can view the last DAY it was used, but not the time. Use the following URL format: https://yourdomain.zendesk.com/rules/macroid/tickets You get the macro ID from the admin center. O...
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This would definitely be nice to have. We use MANY different incoming email addresses for many different reasons to "segregate" tickets. What's odd is that this attribute IS available in a view. Un...
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I totally agree. It's completely frustrating trying to get a response to anything.
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I do follow that section, but as I stated, the What's new showed up days after the change. It would be nice to know about the change before it happens.
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We do a TON of problem/linked tickets. The fact that I can't report on them, create a view on them or run triggers/automation on them is extremely frustrating. The relationship obviously exists.