Ttaylor

Brett Bowser The ticket number I have is 11725461. It shows to be in an open status since July.

I have been trying since July to reduce the number of seats on our account. The last I heard back from Zendesk was on September 25 from Michael Belista stating they are aware of my request and will make sure the right team is involved to resolve my ticket. This is no way to do business. 

I have been trying to reduce our seats for two months. I have reached out seven times and still haven't received any response. And meanwhile, I continue to be billed for the seats I do not need. Ticket 11725461 was opened and then closed the same day I submitted it. You can't even call their HQ offices and try to speak with someone. My account manager seems to change monthly so I have no idea who it even is. My next correspondence will be to the Better Business Bureau to report the company.

We are also waiting for a fix on this. Zendesk exported our reports into Explore for us; however, I will not sign off on completion of the project until this issue is fixed. I still have to use Insights for printing and exporting.  The print functionality is useless. It does not print an entire dashboard. I can not use this to send to our clients or to our executives.

If this isn't fixed by February 5th, I hope you reconsider expiring Insights. It seems several people are still relying on it for printing and exporting to excel. I also have to add that when exporting to excel in Insights, it looked much better.