Lila Kingsley

1. Support
2. ...
3. Measuring success
4. Exporting ticket, user, or organization data from your account

Just a heads up to anyone else interested in the JSON export:  As stated in the article the JSON date ranges use a system date that typically equates to last update date.  We wanted to export some ...

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• Lila Kingsley
• Création 10 juillet 2023 16:50
• 0 vote

1. Communauté
2. User Groups
3. Zendesk Developer Users Group: Friday, March 31st, 2023

Hey Zack, Hopefully you see this as it's not finding you for an @mention.  I just saw in the what's new recap email that there is now a changelog for the Developer site--think we talked about wanti...

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• Lila Kingsley
• Création 1 mai 2023 19:07
• 0 vote

1. Guide
2. ...
3. How to customize the theme of the help center
4. Selectively hiding Help Center components using Curlybars

Ari the isn't helpers surround the code block that lists articles.  So essentially it's saying list the articles which are not the article id specified in the helpers.  You shouldn't need additiona...

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• Lila Kingsley
• Création 20 mars 2023 19:24
• 0 vote

1. Communauté
2. Zendesk Support EAP - Layout Builder
3. How do I sign up for the layout builder EAP?

Hi Paul Von, This looks very interesting!  Is it possible to enroll in the EAP in a sandbox instance?

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• Lila Kingsley
• Création 24 février 2023 20:58
• 1 vote

1. Guide
2. ...
3. Self-service best practices and recipes
4. Google Analytics and help center - Part 3: Tracking customers' actions

Hi Gorka Cardona-Lauridsen Replying here to your comment in the Enabling GA article--seems to make more sense since it is about the snippets on this page.    We're currently using the submit ticket...

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• Lila Kingsley
• Création 10 février 2023 17:44
• 0 vote

1. Guide
2. ...
3. Setting up Zendesk Guide
4. Enabling Google Analytics for your help center

Gorka Cardona-Lauridsen regarding migrating to GA4, just want to confirm we're good to keep JS snippets proposed by Zendesk as is in the "Google Analytics and help center - Part 3: Tracking custome...

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• Lila Kingsley
• Création 2 février 2023 21:56
• 1 vote

1. Guide
2. ...
3. How to customize the theme of the help center
4. Selectively hiding Help Center components using Curlybars

Lisa Sedlak we did something similar in our public help center.  We hid specific articles  from displaying in Category, Section and Article sidebar navigation cribbing Jake's code from his article_...

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• Lila Kingsley
• Modifié 9 janvier 2023 20:45
• 0 vote

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Assigning or reassigning articles with Team Publishing

Hi I am testing team publishing in our sandbox and just want to advise there seems to be a mistake in this article.  It says in several places that only guide admins can see the lists but other use...

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• Lila Kingsley
• Création 7 janvier 2023 00:27
• 0 vote

1. Bots and automation
2. Custom bots and bot building documentation
3. Understanding answer step types

FYI for Jeremy and anyone else who may be interested in upvoting, I've created a feedback post requesting that Zendesk improve the agent transfer experience in Messaging for the end user: 

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• Lila Kingsley
• Création 19 décembre 2022 21:35
• 0 vote