Sorin Alupoaie

1. Communauté
2. Feedback - Help Center (Guide)
3. Identify links

Rebeca Hernandez the Help Center Manager app will help you identify which links are used in which article, search and update them in just a few clicks. It's listed on the Zendesk's marketplace here.

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• Sorin Alupoaie
• Création 12 mai 2023 14:26
• 0 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. There is no way to check for broken links in Knowledge Center

Josh, the Help Center Manager app will help you find and fix broken links in your Zendesk help center.

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• Sorin Alupoaie
• Modifié 11 mai 2023 18:18
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. New Feature - Auto Delete Attachments / Tickets / Chats

You can use the Auto Remove Attachments app to set up a workflow where attachments, as well as inline images, are automatically redacted from your tickets. This can be applied to tickets in your ba...

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• Sorin Alupoaie
• Création 9 mai 2023 06:16
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Support: Restrict Attachments by File Type

Ryan Worthen the Auto-Remove Attachments app can help you restrict the type of attachments to certain file extensions only. 

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• Sorin Alupoaie
• Création 3 mai 2023 19:39
• 0 vote

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Creating and inserting reusable information with content blocks

This is great news! Thank you Katarzyna Karpinska

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• Sorin Alupoaie
• Création 1 mai 2023 14:53
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. I would like a feature to block duplicate tickets from the same user

As an option, you can automatically merge duplicate tickets by using one of the apps in the Zendesk app store, like Merge Duplicate Tickets for example. It's super easy to set up and affordable.

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• Sorin Alupoaie
• Création 1 mai 2023 10:35
• 0 vote

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Creating and inserting reusable information with content blocks

Katarzyna Karpinska Do you have any plans to allow correct update of the body of articles with content blocks via the API. Updating an article with content blocks from the API is kind of allowed, b...

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• Sorin Alupoaie
• Création 28 avril 2023 10:17
• 0 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Content Blocks: Need to be able to add labels via API to articles with content blocks

Katarzyna Karpinska Do you have any plans to allow correct update of the body of articles with content blocks via the API. Updating an article with content blocks from the API is kind of allowed, b...

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• Sorin Alupoaie
• Création 28 avril 2023 10:16
• 0 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. FEATURE REQUEST: 'export to Excel/CSV' from Manage Articles lists

Marcin Lichon thank you for mentioning Swifteq.  I understand that exporting articles is an important task that you need to do regularly, so I've updated the app to allow you to export them without...

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• Sorin Alupoaie
• Modifié 20 avril 2023 22:10
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Ability to prohibit merging of tickets across organizations

One effective way to avoid merging mistakes, is to put the ticket merging on auto-pilot. Apps like the Merge Zendesk Tickets can help with that. It is already listed on the app's markeplace here.

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• Sorin Alupoaie
• Création 9 mars 2023 17:08
• 0 vote