Recherches récentes


Pas de recherche récente

Tomer Ben Arye's Avatar

Tomer Ben Arye

Adhésion le 15 avr. 2021

·

Dernière activité le 01 mai 2024

Suivis

0

Abonnés

0

Activité totale

27

Votes

3

Abonnements

9

APERÇU DES ACTIVITÉS

Dernière activité effectuée par Tomer Ben Arye

Tomer Ben Arye a ajouté un commentaire,

CommentaireCustomer management and profiles

Marco Wilmink ,

1. I suggest changing the emails to something simpler so you won't expose the "real emails"
2. ZD was always like this, if you're making an automation via script or with Make.com, I “resolved” it with a filter on matching if what I searched was returned as well, Yes> move to the next step, Nope?> check if the next item on the bundle has it.

 

Afficher le commentaire · Publication le 01 mai 2024 · Tomer Ben Arye

0

Abonnés

0

Votes

0

Commentaire


Tomer Ben Arye a ajouté un commentaire,

CommentaireCustomer management and profiles

Allen McKenzie

I got your frustration, and you won't get any response from Zendesk... for sure...

Let me try to help you out with what I know and what I have faced before.

1. Even if you search for tomer@abc.xyz, you will sometimes get another user ( IDK why they return this user, but sometimes, you WILL get other email addresses.

So, to conclude that, make sure in your API ( or filter or whatever ) to CHECK that the email address is (lowercase) and matched into the one that the user provided to you.

(That said, it's always recommended to use lowercase as the input to Zendesk when creating new users - no matter what the customer provided)

2. you'll need another API method to get the user details when you have a match to the user email address, with this way, you will be able to grab the organization ID or whatever custom ID you created.

3. I don't know which app you're using, I can suggest MAKE.COM ( I'm not an affiliate) but I'm using it heavily on what ZD CAN'T do...
See my scenario as an example of "how-to" do it via Make (codeless site - you don't need to know Python)

Afficher le commentaire · Publication le 06 févr. 2023 · Tomer Ben Arye

0

Abonnés

0

Votes

0

Commentaire


Tomer Ben Arye a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Come on... We need to vote by our legs!
Nothing changed since 2020...

Afficher le commentaire · Publication le 21 sept. 2022 · Tomer Ben Arye

0

Abonnés

2

Votes

0

Commentaire


Tomer Ben Arye a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Please read the below like the Spartan: (and shout it out loud)
This is Zendesk!

Afficher le commentaire · Publication le 31 août 2022 · Tomer Ben Arye

0

Abonnés

2

Votes

0

Commentaire


Tomer Ben Arye a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

@...

Any ETA for anything here, or will we be hanged in the air for the next 2 years? ( as the original post was created )

 

Afficher le commentaire · Publication le 06 juil. 2022 · Tomer Ben Arye

0

Abonnés

3

Votes

0

Commentaire


Tomer Ben Arye a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Brett Bowser

I'm a registered user - and I'm getting the below: 

You're not authorized to access this page



Afficher le commentaire · Modification le 08 juin 2022 · Tomer Ben Arye

0

Abonnés

0

Votes

0

Commentaire


Tomer Ben Arye a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Afficher le commentaire · Publication le 08 juin 2022 · Tomer Ben Arye

0

Abonnés

0

Votes

0

Commentaire


Tomer Ben Arye a ajouté un commentaire,

CommentaireTriggers and automations

I was able to achieve (almost) the same (but for 2+ users in the cc) with the Webhook target URL:

Description: Use the API for tickets
Method: PUT
{
    "ticket": {
        "comment": {
          "body": "cc customer predefined emails when XYZ\nIMPORTANT:please verify the following emails in cc.\n tomer@glad.com willy.dont.com",
            "public": false
        },
        "email_ccs": [{
                "action": "put",
              "user_email": "tomer@glad.com"
            },
            {
                "action": "put",
              "user_email": "willy.dont.com"
          }
                ]
    }
}

 

Afficher le commentaire · Modification le 28 avr. 2022 · Tomer Ben Arye

0

Abonnés

0

Votes

0

Commentaire


Tomer Ben Arye a créé une publication,

Publication Feedback - Help Center (Guide)

Hi

As per this discussion, I'm creating this feedback.

I'm trying to search for users w/o a specific prefix ( a prefix ZD insert automatically when there is a new call in ZD TALK )

(note there is a space after the Caller, cause usually, it's Caller +

created_at>2022-02-01 -name:Caller 

Also, I'm not able to search for a NONE existence of an email for a user. ( again, the same user TALK is created it automatically )

Modification le 29 mars 2022 · Tomer Ben Arye

0

Abonnés

1

vote

0

Commentaire


Tomer Ben Arye a ajouté un commentaire,

CommentaireHow to manage user access

Ben Adelmann,

Mind sharing more data and information, any base instructions of how you implemented it?
We're looking for a guide for adding the second SAML implementation, and this article is too shallow and we need more details on the implementation.

Afficher le commentaire · Publication le 01 mars 2022 · Tomer Ben Arye

0

Abonnés

1

vote

0

Commentaire