Julien MARTELOZZO

1. Communauté
2. Feedback - Ticketing System (Support)
3. Change the order of the comments as an agent when viewing a ticket

This is a big source of complains.  Is there a roadmap for that ?  Is workspace mandatory (will it become mandatory ?) 

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• Julien MARTELOZZO
• Création 20 avril 2023 09:46
• 0 vote

1. Agent guide
2. Ticket basics
3. Using CCs and followers

Hello all,  The followers of my Zendesk system are not notified anymore when the comments are private (in public it still works because they're added in cc, and the cc's are notified if the comment...

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• Julien MARTELOZZO
• Création 7 février 2022 16:06
• 0 vote

1. Communauté
2. Feedback - Reporting and analytics (Explore)
3. Sorting results by metrics in a table chart format

+1.000.000  

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• Julien MARTELOZZO
• Création 6 janvier 2021 13:31
• 5 votes