In wanting to use the data within the unresolved questions within a bot flow, I am suggesting a few improvements:

There should be a way to export the conversation so we can view it holistically, analyze the data, and send it to others and make improvements
There should be a way to search the conversations by name or user ID. I was trying to match up our reporting with users that clicked on “no this was not helpful” and it was very tedious to go through it one by one to find the matching conversation.
There should be a way to clear/dismiss the feedback once we viewed. Overtime, I imagine this screen being pages and pages long. There needs to be a way to clear the reviewed unresolved questions, so we can review and manage new unresolved answers.