Reshma Patel
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Activité totale98
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Votes3
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Abonnements56
Commentaires
Activité récente par Reshma Patel-
Gaurav Parbat this is a huge pain point for us. If you need any customer use cases or anyone to run through product discussions with let us know. We have done a few in the past with Zendesk on diff...
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Strongly agree with all the other comments! Zendesk prides itself on elevating the customer experience. If you take the customer name out of the email, the notifications are not very personable. Pl...
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100% agree on needing this functionality. We find it often that we need to retire groups from being selected in the future, however there are open tickets that are currently assigned to these group...
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Perfect! Thanks for the info!
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So excited to hear this! How would we know when this has been deployed? Where would an admin go to configure the changes - would it be under roles?
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I use the advance search tool often to run quick queries. It would be helpful if filters broke down agents and light agent roles instead of grouping them both under agents. It would also be nice if...
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I wouldn't need to know how many incidents are tied to a problem. I would need to ensure that every incident is tied to a problem.
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100% need this. One of our goals is to increase the number of incidents linked to problem tickets so we can provide data to the engineering team. We have no way of knowing what incidents are linked...
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Any new developments being made related to this? We would really like the ability to update closed tickets even if its limited to just admins or via api. This will help us from a data and analytics...
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I would love it for some of my agents or team leads to be able to redact ticket info, however they should not have the ability to delete a ticket. Is there a way we can have redaction permissions n...