Alan
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Activité totale78
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Abonnés0 utilisateur
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Votes19
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Abonnements34
Commentaires
Activité récente par Alan-
We add a private note with a trigger when sharing to solve this, but sometimes our sharing partners do not. Agreed that this would be a useful addition to the base feature.
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+1. We have some customers that return on different IP addresses to continue to harass agents. Having the ability to ban directly from chat would be helpful, as would the functionality that bases i...
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Feature Request: A setting to prevent the pop-up you get when creating a new ticket when you have the Select an Address app. For agents who often use the same address, the pop up does not add value...
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We just migrated to Agent Workspace, and some of our agents shared this sentiment. It'd be ideal for us if this were configurable at a group or user level. Some of our teams are in Play-only mode a...
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+1 - I'd like to create reports to show a breakdown of how many emails we're receiving at each support address. Doing this by populating a custom field with a trigger is not a sustainable process.
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+1. We sometimes get requests from confused customers who submit a request on one brand, then later look at their My Activities page on another of our brands and don't understand why the ticket is ...
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This is happening for us as well - copy/pasting from a previous post in the ticket removes all line breaks. We've also seen occasional lost of line breaks when applying macros, but that hasn't been...
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It would be really helpeful if Zendesk displayed a warning to the user when they attempted to navigate away that it would end their call.
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I'd love something like this. Specifically, I'd like an email notification if we exceed a threshold of tickets created per time period. This would perhaps give us an early warning of service outage...
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+1 to being able to configure this based on the agent's group.