Alan Canode
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Activité totale68
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Dernière activité
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Membre depuis
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Abonné à0 utilisateur
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Abonnés0 utilisateur
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Votes17
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Abonnements30
Commentaires
Activité récente par Alan Canode-
I created one here.
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+1 - we have customer identifiers that sometimes match this format, resulting in us sending them a bogus ticket link. It'd be nice to have a way to toggle this off, make sure it doesn't apply in a ...
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+1 - I would also prefer it if there were a form-level checkbox for whether or not a field is required rather than (or as an override to) a field-level setting.
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+1. This would be incredibly helpful for some of our form fields.
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This seems like a Zendesk bug that the "tf_*" query parameters are lost. We'd prefer not to rely on this workaround - is this bug on Zendesk's backlog to fix?
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We have some large dropdown fields - this would be very helpful.
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We add a private note with a trigger when sharing to solve this, but sometimes our sharing partners do not. Agreed that this would be a useful addition to the base feature.
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+1. We have some customers that return on different IP addresses to continue to harass agents. Having the ability to ban directly from chat would be helpful, as would the functionality that bases i...
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Feature Request: A setting to prevent the pop-up you get when creating a new ticket when you have the Select an Address app. For agents who often use the same address, the pop up does not add value...
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We just migrated to Agent Workspace, and some of our agents shared this sentiment. It'd be ideal for us if this were configurable at a group or user level. Some of our teams are in Play-only mode a...