Alan

1. Communauté
2. Feedback - Ticketing System (Support)

Feature Request Summary:  Zendesk should support using pre-filled ticket forms when using SSO. Description/Use Cases:  Currently, if you're using SSO for customer login, you won't be able to use ...

• Alan
• Modifié 15 mai 2023 18:23
• 2 abonnés
• 0 commentaire
• 7 votes

1. Communauté
2. Feedback - Voice (Talk)

It would be very helpful if, when a user initiated a digital line call while logged into our help center, that user's account were set as the ticket requester. Today, the call lists the requester a...

• Alan
• Modifié 31 janvier 2022 23:53
• 7 abonnés
• 3 commentaires
• 5 votes

1. Communauté
2. Feedback - Voice (Talk)

Feature Request Summary:  Zendesk should display a warning to users in an active digital line call if they attempt to navigate away from the page.  Description/Use Cases:  Today, if an end user i...

• Alan
• Création 6 janvier 2022 16:57
• 5 abonnés
• 1 commentaire
• 4 votes

1. Communauté
2. Feedback - Ticketing System (Support)

Feature Request Summary:  We'd like to have Requester External ID as a column available in ticket views. Description/Use Cases:  External ID in our Zendesk configuration is the customer's user ID...

• Alan
• Création 7 mars 2023 19:56
• 1 abonné
• 0 commentaire
• 3 votes

1. Communauté
2. Feedback - Ticketing System (Support)

Feature Request Summary:  Currently if you unshare a ticket, it does not show that change in the list of changes in ticket event history. You can tell it was unshared at some point, as there's an ...

• Alan
• Création 18 octobre 2022 22:14
• 4 abonnés
• 0 commentaire
• 2 votes