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Zendesk Admin (Light Agent)
Adhésion le 15 avr. 2021
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Dernière activité le 27 oct. 2021
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Dernière activité effectuée par Zendesk Admin (Light Agent)
Zendesk Admin (Light Agent) a ajouté un commentaire,
Yes to all of this!
Building out the audit log to include User / Organization changes and to be searchable would help tremendously. Not only would it help us, but it would also help your team troubleshoot issues. Win, win!
Afficher le commentaire · Publication le 27 avr. 2020 · Zendesk Admin (Light Agent)
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Zendesk Admin (Light Agent) a ajouté un commentaire,
We are having many issues with this as well. Has anyone else experienced where the customer IS CC'd, but their comments still sometimes come through internal? I have seen this happen many times and there is no flag on their comment as to why it is internal either. I haven't seen much benefit to this feature. Having a way to switch their comments to public would be SUPER helpful.
Afficher le commentaire · Publication le 26 août 2019 · Zendesk Admin (Light Agent)
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