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Tiffany King

Adhésion le 15 avr. 2021

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Dernière activité le 23 sept. 2024

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Tiffany King a ajouté un commentaire,

CommentaireTicket management

Hi this is not showing up for our instance  yet. Can I get the status of this? Thanks. 

Afficher le commentaire · Publication le 23 sept. 2024 · Tiffany King

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Tiffany King a ajouté un commentaire,

CommentaireTicket management

This isn't working for our instance. Can you check on the status of this? Thanks. 

Afficher le commentaire · Publication le 23 sept. 2024 · Tiffany King

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Tiffany King a ajouté un commentaire,

CommentaireUsing Built by Zendesk apps

Hi @...
Can I get someone to look at my comment from above? https://support.zendesk.com/hc/en-us/articles/360036483394/comments/1260800310149 

Hi, 
I just installed the ticket field manager and our desire is to only hide the "requester" field from specific groups. 
I've configured the app based on the instructions but all agents regardless of what group they're in can still see and edit the requester field when creating a new ticket on the agent interface. 

Thanks for your help!

Afficher le commentaire · Publication le 29 avr. 2021 · Tiffany King

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Tiffany King a ajouté un commentaire,

CommentaireUsing Built by Zendesk apps

Hi, 
I just installed the ticket field manager and our desire is to only hide the "requester" field from specific groups. 
I've configured the app based on the instructions but all agents regardless of what group they're in can still see and edit the requester field when creating a new ticket on the agent interface. 

Here are the settings : 

Thanks for your help!

Afficher le commentaire · Publication le 11 mars 2021 · Tiffany King

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