Masha Patrakova
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Dernière activité effectuée par Masha Patrakova-
Masha Patrakova a ajouté un commentaire,
Hi Giuseppe! Could you confirm that "The Agents Online only includes agents who are available to take calls, so this will only include Online" is still correct? Cos when checking one of our lines ...
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Masha Patrakova a ajouté un commentaire,
We would also like to be able to use triggers for setting and updating skills. We use triggers to set additional information to tickets that cannot be there on creation, and currently we cannot use...