Abed Islam

1. Communauté
2. Zendesk Suite Q&A

Hello, I'm on the Enterprise plan and have different SLA's first reply time and resolution time metrics based on a ticket's priority. We often find tickets that come in that we first assess as High...

• Abed Islam
• Création 26 mai 2021 05:10
• 10 abonnés
• 6 commentaires
• 2 votes

1. Communauté
2. Feedback - Ticketing System (Support)

The "Require authentication to download" is required for HIPAA-compliant setups. At present, it robs agents the ease of copy/pasting images into their editor.  Yet, whether the agent or the end use...

• Abed Islam
• Création 22 avril 2020 17:55
• 29 abonnés
• 11 commentaires
• 34 votes