dschmidt

1. Communauté
2. Zendesk Suite Q&A
3. Using a URL in field title or description that opens in a new tab

I also would like to be able to do this.

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• dschmidt
• Création 24 août 2023 15:15
• 0 vote

1. Communauté
2. Feedback - Voice (Talk)
3. Enabling use of two different phone numbers

Unfortunately we are on Professional; multiple schedules would probably work if we were on an Enterprise plan. It would be nice if that was an a la carte add-on.

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• dschmidt
• Création 24 août 2023 12:47
• 0 vote

1. Communauté
2. Feedback - Voice (Talk)
3. Enabling use of two different phone numbers

This is a challenge for us as well. Our approach is for admins to manually add and remove agents from the groups that correspond to the different numbers depending on coverage requirements. One iss...

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• dschmidt
• Création 24 août 2023 12:04
• 0 vote

1. Communauté
2. Feedback - Voice (Talk)
3. Zendesk Talk - Warm transfer to Agent groups

This warm transfer functionality is highly desired by our teams too.

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• dschmidt
• Création 17 novembre 2022 21:00
• 0 vote

1. Communauté
2. Feedback - Platform: Apps & Integrations
3. Assignment Control app - official feature request thread

Has anyone else seen an issue recently with the Assignment Control app where it activates immediately upon viewing a ticket, instead of only when the assignee drop-drown selection box is opened? Th...

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• dschmidt
• Création 11 juillet 2022 14:49
• 0 vote

1. Communauté
2. Feedback - Voice (Talk)
3. Limit agents ability to listen to recordings

Agreed. It should be possible to limit playback of call recordings to Admins and Team Leads. It is bad enough that full Agents can listen to each other's recorded calls, but it especially complicat...

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• dschmidt
• Création 26 mai 2022 17:26
• 4 votes

1. Communauté
2. Feedback - Voice (Talk)
3. Inbound only call recording

I agree. It should be possible to enable automatic recording of inbound calls without requiring manual customer opt-in, while automatic recording of outbound calls remains disabled.

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• dschmidt
• Création 26 mai 2022 17:15
• 0 vote

1. Talk
2. ...
3. Setting up Talk
4. Talk network requirements

I suggest you add app.pendo.io to this list. I had problems with transfers / conferencing until I added that to my exceptions.

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• dschmidt
• Création 29 avril 2022 20:26
• 1 vote