Brad Marshall

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Moving sections and articles in the Help Center

If I move articles from one section to another, will it notify subscribers of the section that I am moving them to that the new articles are available? If it does, is there a way to prevent this?  ...

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• Brad Marshall
• Création 27 juillet 2023 23:50
• 0 vote

1. Web Widget
2. Web Widget (Classic) documentation
3. Using Web Widget (Classic) to embed customer service in your website

We only use the Web Widget for public documentation (no call, messaging, form submission). Is there a way for us to disable cookies for the web widget? It is the only cookie remaining on our websit...

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• Brad Marshall
• Création 10 mars 2022 17:27
• 0 vote

1. Support
2. ...
3. Getting started with the Zendesk Agent Workspace
4. Limitations in the Zendesk Agent Workspace

Is the feature to allow a user to post both an internal and public comment at the same time? Also, does the Apps panel always open up for you on refresh, even though it has been collapsed?

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• Brad Marshall
• Création 19 mai 2021 17:35
• 2 votes

1. Support
2. ...
3. Getting started with the Zendesk Agent Workspace
4. Limitations in the Zendesk Agent Workspace

We default our compose to "internal" so that an agent composes their response, reviews it, and then toggles it to public when it looks good enough to send to the customer. It has saved us from acci...

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• Brad Marshall
• Création 19 mai 2021 15:25
• 8 votes

1. Communauté
2. Zendesk Suite Q&A
3. Comparing metrics to previous period

I similarly would really want something like this. Insights had the capability to choose a time window of when tickets were created and it would dynamically compare it to the previous period. This ...

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• Brad Marshall
• Création 25 janvier 2021 22:03
• 1 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Knowledge Article Templates

We would also love to see templates for articles. For example, we have "service disruption" and "release notes" articles that always follow the same layout and sections. Currently, we have to open ...

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• Brad Marshall
• Création 1 octobre 2018 22:23
• 13 votes

1. Communauté
2. Tips from users - Zendesk Suite
3. Using Triggers to get the most out of Customer Satisfaction - Re-evaluation

Thank you, Josh! I don't know if you could help out here, but I posted this a little while ago and no one has provided any feedback. See How to alert agents when a ticket's customer satisfaction is...

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• Brad Marshall
• Création 12 décembre 2017 00:38
• 0 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. Using Triggers to get the most out of Customer Satisfaction - Re-evaluation

Hey Jessie and Zendesk: Are users still required to be authenticated to change their rating? Can they still not do it directly from an email? I ask because the most recent comment in this tip was f...

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• Brad Marshall
• Création 4 décembre 2017 21:57
• 0 vote

1. Communauté
2. Tips from users - Zendesk Suite
3. How to show article labels as tags on articles

It was suggested that I share some work that I had worked on to allow for a label to be displayed and searched for. Below doesn't include all of the CSS, but shows what is possible with some JS. Th...

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• Brad Marshall
• Création 12 avril 2017 22:37
• 2 votes