Brad Marshall
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Commentaires
Activité récente par Brad Marshall-
We only use the Web Widget for public documentation (no call, messaging, form submission). Is there a way for us to disable cookies for the web widget? It is the only cookie remaining on our websit...
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Is the feature to allow a user to post both an internal and public comment at the same time? Also, does the Apps panel always open up for you on refresh, even though it has been collapsed?
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We default our compose to "internal" so that an agent composes their response, reviews it, and then toggles it to public when it looks good enough to send to the customer. It has saved us from acci...
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I similarly would really want something like this. Insights had the capability to choose a time window of when tickets were created and it would dynamically compare it to the previous period. This ...
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@..., thank you for trying to help! Unfortunately, that will not work. Insights would dynamically pull in the previous period. In that recipe, you have to specify the exact date range to be used. F...
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In Insights, you could see the trend of tickets by evaluating the number of tickets created and the percentage change from the previous period. I have not been able to find this in Explore. Is it ...
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We would also love to see templates for articles. For example, we have "service disruption" and "release notes" articles that always follow the same layout and sections. Currently, we have to open ...
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Thank you, Josh! I don't know if you could help out here, but I posted this a little while ago and no one has provided any feedback. See How to alert agents when a ticket's customer satisfaction is...
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Hey Jessie and Zendesk: Are users still required to be authenticated to change their rating? Can they still not do it directly from an email? I ask because the most recent comment in this tip was f...
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It was suggested that I share some work that I had worked on to allow for a label to be displayed and searched for. Below doesn't include all of the CSS, but shows what is possible with some JS. Th...