Andrea Rodriguez (CD Baby)

1. Zendesk updates
2. Announcements
3. Announcing expanding help center API functionality for articles with content blocks

This sounds promising but I do have a couple of questions: It sounds like articles that contain content blocks will now be able to be translated, is that correct? Will the content blocks themselve...

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• Andrea Rodriguez (CD Baby)
• Création 2 mai 2023 15:14
• 0 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Copy / Duplicate Help Centre articles

Katarzyna Karpinska Hi Katarzyna!  If you'll have me, I'd love to participate in the research. I have a lot of feelings about Guide and its collaboration tools. 

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• Andrea Rodriguez (CD Baby)
• Création 12 janvier 2023 15:31
• 0 vote

1. People
2. ...
3. Team members and groups
4. Adding an agent alias

Is dynamic content supported in the alias? We have titles that are translated to support our languages but it seems that it's not showing up.

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• Andrea Rodriguez (CD Baby)
• Création 24 mai 2022 23:59
• 0 vote

1. Bots and automation
2. Answer Bot documentation
3. Best Practices: Using labels in Answer Bot triggers

Is there a way to always include the same articles when the answer bot fires? For example, we have an article of top 10 viewed articles and we'd like that to be included in the list each time. Is t...

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• Andrea Rodriguez (CD Baby)
• Création 24 mai 2022 22:29
• 0 vote

1. Support
2. ...
3. Spam and suspended tickets
4. Can I edit the suspended tickets view?

I'd like to know if there is a way we can request to have a column added "to" email address. I'm finding that there are quite a few of legit tickets getting caught in spam and since it's very hard ...

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• Andrea Rodriguez (CD Baby)
• Création 18 mai 2022 16:13
• 0 vote

1. Support
2. ...
3. Ticket management
4. Creating and applying branded ticket forms

Well, this is disappointing. Part of the reason I encouraged one of our teams to create a brand new brand in ZD was for the issue with the forms.  William GroteThe workaround we currently use is cr...

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• Andrea Rodriguez (CD Baby)
• Création 17 mai 2022 23:13
• 0 vote

1. Communauté
2. Feedback - Help Center (Guide)
3. Content Blocks Translations

I wholeheartedly agree with this.  We currently support 3 languages (English, Spanish and Portuguese). We find it extremely cumbersome to have to create three content blocks per article and that's ...

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• Andrea Rodriguez (CD Baby)
• Création 5 mai 2022 16:20
• 5 votes

1. Zendesk updates
2. Announcements
3. Announcing improved visibility of content blocks placement

Katarzyna Karpinska I'm not sure if this is the right place to request a new feature but we'd find it helpful if there was an option when we update a content block to also have the option to publis...

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• Andrea Rodriguez (CD Baby)
• Création 4 mai 2022 18:37
• 1 vote

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Using content blocks in translated articles

Is there any update on the ability to just have one content block get translated across all articles? We currently support 3 languages (English, Spanish and Portuguese). We find it extremely cumber...

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• Andrea Rodriguez (CD Baby)
• Création 4 mai 2022 18:31
• 4 votes

1. Email
2. ...
3. General questions about email and email template
4. Which support address are email replies sent from?

Hi Christine,  I spoke with a ZD expert regarding a similar issue (we're multi-brand and the "wrong" default email address was showing up on the incorrect brand) and she mentioned that there is a w...

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• Andrea Rodriguez (CD Baby)
• Modifié 20 avril 2022 15:51
• 0 vote