Chad Susa
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Dernière activité
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Votes21
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Aperçu des activités
Dernière activité effectuée par Chad Susa-
Chad Susa a ajouté un commentaire,
Hi All Is there a way to show the Guide Home Page to anonymous users but somehow restrict only certain users (eg: belonging to a particular Org) to sign in. In effect we want to show the Home Page ...
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Chad Susa a ajouté un commentaire,
Hi All If I want to keep the transcript as private (initially) but still be able to send a transcript to a customer if they request it, how can I do that? We have enabled Transcript Visibility = pr...
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Chad Susa a ajouté un commentaire,
I think the 'Read the docs' link under 'Read the messaging documentation' is wrong. It goes to Chat :) I think it should go here: https://support.zendesk.com/hc/en-us/sections/5282979501978
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Chad Susa a ajouté un commentaire,
Does the Alias feature work in messaging?
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Chad Susa a ajouté un commentaire,
It's great to see that Ticket Email Address is an Explore attribute now. However, when I tried to create a report, some tickets have the Ticket Email Address listed and some don't. Both tickets are...
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Chad Susa a ajouté un commentaire,
+1 Harper Dane This is currently a roadblock for my customers using Messaging. This really needs to be fixed urgently. Also, all aspects of the messaging widget and bot end user experience (what th...
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Chad Susa a ajouté un commentaire,
For the default automation 'Close ticket 4 days after status is set to solved' we can change the ticket close time but it doesn't seem that we can change the Automation title to reflect the timing ...
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Chad Susa a ajouté un commentaire,
Shayan Moussawi - Some great ideas! Out if interest, when you disabled the Chat trigger for continuous conversations, did the actual feature (continuous conversations) still work as expected?
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Chad Susa a ajouté un commentaire,
Hi saasten (light agent) Below is our DKIM config in our DNS settings manager: I had to attach a screengrab as this article editor is weird. I couldn't format text correctly.
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Chad Susa a ajouté un commentaire,
Hi All I get a different type of issue. Images display fine when viewing via the Help Centre (agent or end user), but when an agent tries to view the same article in the Knowledge Capture App (tick...