Chad Susa

1. Objects and rules
2. ...
3. Workflows
4. About the Support default automations

For the default automation 'Close ticket 4 days after status is set to solved' we can change the ticket close time but it doesn't seem that we can change the Automation title to reflect the timing ...

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• Chad Susa
• Création 20 janvier 2023 05:40
• 0 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. Zendesk Messaging - continuous conversations - Customization of Message and Email needed

Shayan Moussawi - Some great ideas! Out if interest, when you disabled the Chat trigger for continuous conversations, did the actual feature (continuous conversations) still work as expected?

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• Chad Susa
• Création 20 janvier 2023 03:54
• 0 vote

1. Email
2. Email documentation
3. Digitally signing your email with DKIM

Hi Saasten Below is our DKIM config in our DNS settings manager: I had to attach a screengrab as this article editor is weird. I couldn't format text correctly.

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• Chad Susa
• Création 12 janvier 2023 01:36
• 0 vote

1. Guide
2. ...
3. How to use the help center
4. Inline images in Guide articles display as broken across all browsers

Hi All I get a different type of issue. Images display fine when viewing via the Help Centre (agent or end user), but when an agent tries to view the same article in the Knowledge Capture App (tick...

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• Chad Susa
• Création 4 janvier 2023 06:11
• 0 vote

1. Agent guide
2. Customer management and profiles
3. Creating and using customer lists

Hi Dane Many thanks for getting back to me. Yes we are on Enterprise Plus plan. Please see ticket: #10989076. The Zendesk team identified a bug in my instance but we haven't heard anything since. C...

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• Chad Susa
• Création 12 décembre 2022 01:07
• 0 vote

1. Agent guide
2. Customer management and profiles
3. Creating and using customer lists

Hi All Does anyone know where to find the Custom role setting to manage the permission to add and edit personal, group, and global customer lists When I go into Custom Roles, I don't see anywhere t...

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• Chad Susa
• Création 15 novembre 2022 05:45
• 0 vote

1. Email
2. Email documentation
3. Digitally signing your email with DKIM

HI For multibrand do we just add each brand domain as per above? Example for two brands: zendesk1._domainkey.firstbrand.com > Points To > zendesk1._domainkey.zendesk.comzendesk2._domainkey.firstbra...

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• Chad Susa
• Création 14 septembre 2022 00:50
• 0 vote

1. Explore
2. ...
3. Viewing and using dashboards
4. Exporting dashboard tabs and reports

Hi There Are these export options also supported in the new Dashboard Builder (beta) version? oops - found my answer - https://support.zendesk.com/hc/en-us/articles/4438792937114#h_01FXTB5CNXQYT5K4...

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• Chad Susa
• Modifié 8 septembre 2022 01:55
• 0 vote

1. Apps and integrations
2. ...
3. Salesforce integration
4. Installing and configuring the Salesforce app for Zendesk Support

Hi Does the Salesforce for Zendesk app support showing checkboxes? When I configure settings for the app, I can select the checkbox field in the app (to show), but when viewing a end user/SF contac...

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• Chad Susa
• Modifié 26 août 2022 04:33
• 0 vote

1. Communauté
2. Feedback - Chat and Messaging (Chat)
3. dynamic content in Flow Builder

+1 from me as well. We have a few customers that want to provide external links as the 'message' at the end of a flow. eg: "click here to find more" (linked text would be awesome as well) which the...

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• Chad Susa
• Modifié 19 août 2022 03:37
• 0 vote