Stassa Miller

Hi Joel, 

Go to My Activities > Requests > Organization Requests

If there is more than one organization you can use the drop-down under organization to see different organizations' requests.  If you want to always see those tickets, click on Follow.

Configuration of Status "Pending" and "On-hold" need to be visible to end-users (clients)

Make client-facing statuses editable so we can decide what wording displays to them.

If it is transparent and shows Closed they know they need to create a new request as that one cannot be reopened.  

Also, changing New to Awaiting Agent engagement instead of Open and adding Outsourced for Awaiting Third Party.

@Dan Cooper, Thank you

If we could get either option, it would helpful as we started User segments.  So users are being added without proper groups or tags.  Are you finding Explore to be more user notification driven, vs. admin notification driven?.

@... do you mind sharing which API option? I would like to prepare for future growth and eventually get away from the email.  

Option 1:

We would like the designated administrator to receive an email notification each time a user is Created, Updated, Suspended or Deleted from any screen in the Zendesk application.

This purpose is to help tighten security and assist with training staff on proper user creation, without creating more work for the administrator.

Option 2:

Reporting: add filter next to dates for "Created, Updated, Suspended and Deleted" when type is "Users". With an option to select 1 or all 3 filters.

Option 3:

Audit Log: Add sorting options to Time, Actor, IP, Type, and Item changed

• TIME: add date selection to and from on Time (not just oldest/newest)
• ACTOR: add pull-down or search field to enter name
• IP:  add pull-down of used IP in numerical order and search field to enter IP
• TYPE: add multi-select pull-down or sorting option for Created, Updated, Suspended and Deleted
• ITEM CHANGED: multi-select pull-down for USER, Automation, Rule, Macro, Ticket, Trigger, etc. 

Thanks @... , auto close created.

Thanks.  If you have any other option it would be greatly appreciated.  We mainly post signed-in user articles only, so this would not work if they are suspended.

@Carsten, If I suspend the user will they still have access to community?

Hi Brett, 

We have experienced changes to the theme impacting how support tickets are displayed client-facing.  So we won't be making any further changes to the themes at this time. Some changes cause tickets to no longer function properly as determined by Zendesk.

Thanks for the input and have a great day.

Hi Dylan,

I am having the same issue.  I will review the style.css page in my theme.  Thanks for that info.  Please see what I am experiencing below: (see copy and paste view from Google docs into here, it changes the format.  It is the same with bullets or numerical ordering)

Google docs view:

Copy and pasted or typed view:

The Options section is used to define the common real estate related events, options or milestones as part of the initial setup (e.g. Renewal, Expansion, Termination, etc.).

1. Fill in any known values in this section as follows:

1. Number of Renewal Options: Enter the number of Renewal Options available upon expiration of the current term.

Option Length (yrs): Enter the length of the Renewal Option period