Jesse

We've recently found that this would be highly valuable for us as well. Seems silly to have a share by tag but not unshare.

+1 to this request. We're having to hack around it by temporarily enabling comments and updating the thread then disabling them. We don't allow for comments for our use-case.

@... 

When agents change the status, sometimes it does not actually apply. They have to completely refresh the tab to get it to work or alternatively use the arrow drop-down to select the status.

Hi @... was there ever a solution to this? We're experiencing something similar. We do sync the status change of a ticket to an external source when we change the status.

It doesn't appear it happens consistently and only happens to a couple of people so far.

The other problem with this is that the ticket redaction app (or even the API for that matter) won't remove text from these comments so it's a GDPR concern.

We would also love to see reporting for Guide as we embark down the KCS journey.

This is absolutely something we would love to see as well. 

I'm happy that this is being looked into and hope that it becomes a high priority to get into Explore. We're in the process of transitioning to ZenDesk and not having the ability for agents to have their own dashboard (without creating individual dashboards for 60+ people) is a feature decline from what we've had in our legacy system.

Agents love to see their own stats on a consistent basis, is there any timeline on this as of yet (asking again because the last staff update here was 5 months ago)?