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Nature's Sleep

Adhésion le 15 avr. 2021

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Dernière activité le 30 juin 2022

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Dernière activité effectuée par Nature's Sleep

Nature's Sleep a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

VERY ANNOYING to have this rolled out with no method to control it. What a time waster for the whole team!

Afficher le commentaire · Publication le 30 juin 2022 · Nature's Sleep

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Nature's Sleep a ajouté un commentaire,

Commentaire de la communauté Feedback - Voice (Talk)

Zendesk do not seem interested in supplying proper agent management information. For some reason they do not think that people running a customer service group are interested in Workforce Management. They keep telling me to buy the Tymeshift add-on instead of properly embedding these functions within the base software. 

Afficher le commentaire · Publication le 22 oct. 2018 · Nature's Sleep

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Nature's Sleep a ajouté un commentaire,

Commentaire de la communauté Feedback - Voice (Talk)

It is absurd that a customer service app does not have any way of determining a customer service agent's time in the system. This is desperately needed for proper management of a call center. 

Afficher le commentaire · Publication le 21 mai 2018 · Nature's Sleep

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