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Jesse Marion

Adhésion le 15 avr. 2021

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Dernière activité le 27 oct. 2021

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Jesse Marion a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

YES PLEASE!!! 

Afficher le commentaire · Publication le 23 avr. 2020 · Jesse Marion

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Jesse Marion a ajouté un commentaire,

Commentaire de la communauté Discussion - Tips and best practices from the community

*Updated* HI @... Thank you for this article, I am experiencing an issue getting the notifications into slack which I am hoping you can help me out.

Objective: send Slack Notification for tickets with High or Urgent priority to the assignee when end-user has replied to a ticket.

I tested the Extension and received the notifier via my personal slack DM/Channel, my test ticket will send directly to me if the ticket has a MEET any condition of Assignee is Jesse Marion

 

Is there any rule/code that can DM the assignee of a ticket when the end-user replies on a ticket with Urgent/High priority? @Slack_user or something?

Afficher le commentaire · Publication le 24 janv. 2020 · Jesse Marion

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Jesse Marion a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

We desperately need a solution for this - we deal with photo's from customers every day and HEIC format is more common lately. I haven't been able to find any supported apps for this either.

 

Cheers

Afficher le commentaire · Publication le 21 janv. 2020 · Jesse Marion

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Commentaire de la communauté Q&A - Tickets and email

Upvote this! such a simple request

Afficher le commentaire · Publication le 11 oct. 2019 · Jesse Marion

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