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Yaakov Simon

Adhésion le 15 avr. 2021

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Dernière activité le 16 juil. 2024

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Dernière activité effectuée par Yaakov Simon

Yaakov Simon a créé une publication,

Publication Discussion - Tips and best practices from the community

We're looking into using a Zendesk app to translate articles in our Help Center.

 

Does anyone have experience with apps or vendors that they can recommend?

 

Thanks!

Publication le 16 juil. 2024 · Yaakov Simon

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Yaakov Simon a ajouté un commentaire,

Commentaire de la communauté Feedback - Help Center (Guide)

+1 Please add the ability to customize the Follow email templates

Afficher le commentaire · Publication le 11 avr. 2024 · Yaakov Simon

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Yaakov Simon a ajouté un commentaire,

Commentaire de la communauté Feedback - Help Center (Guide)

Any updates?

Afficher le commentaire · Publication le 16 janv. 2024 · Yaakov Simon

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Yaakov Simon a ajouté un commentaire,

CommentaireWorking with articles in the knowledge base

Please list the supported file types for replace media.

It would be really great if you support TXT and CSV files

Afficher le commentaire · Publication le 01 oct. 2023 · Yaakov Simon

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Yaakov Simon a ajouté un commentaire,

CommentaireWorking with articles in the knowledge base

There are self-referential links in the article:

For information about attaching media to articles, see Attaching media to articles.

Also - please list supported file types for replacing media. I was quite disappointed to find out that CSV files aren't supported for replacing media

Afficher le commentaire · Publication le 19 sept. 2023 · Yaakov Simon

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Yaakov Simon a ajouté un commentaire,

CommentaireWorking with articles in the knowledge base

When you use the Replace media option, does the URL for the attachment stay the same?

Can I change the file name?

For example, if I have PDF v1.1, and now I want to replace it with PDF v1.2

  • Can I replace the media with the new file name?
  • When I replace the media with v1.2 - does the URL stay the same? (maybe a customer wants to run a script with the URL)

Afficher le commentaire · Publication le 04 sept. 2023 · Yaakov Simon

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Yaakov Simon a créé une publication,

Publication Feedback - Community Forums (Gather)

We need to customize the emails that are sent out for the Gather module, and to respond to posts via email.

These are critical and basic functionalities that we need on a daily basis. When are you planning to support email features for Gather?

Publication le 21 janv. 2020 · Yaakov Simon

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Commentaire de la communauté Feedback - Ticketing system (Support)

Without this basic functionality, it is very difficult to use Gather in our organization.

What is the ETA to provide this feature?

Afficher le commentaire · Publication le 21 janv. 2020 · Yaakov Simon

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Yaakov Simon a ajouté un commentaire,

Commentaire de la communauté Feedback - Community Forums (Gather)

Any updates? We really need Zendesk to improve the functionality of this feature.

Afficher le commentaire · Publication le 12 janv. 2020 · Yaakov Simon

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