Sparkly

1. Communauté
2. Zendesk Suite Q&A
3. Request feedback after negative article vote - code implementation

1) The feedback indeed goes to a special queue. In the community post you shared it links to a news requests page in the Help Center which creates a ticket where the feedback is stored. 2) Yes the ...

• Afficher le commentaire
• Sparkly
• Création 14 juin 2022 07:38
• 1 vote

1. Communauté
2. Zendesk Suite Q&A
3. Dissuade users from sending in multiple tickets

At the moment it's not possible to do have a clean check if the user already has an open use case.All though I do think this will be possible once Conversation Orchestration is more widely availabl...

• Afficher le commentaire
• Sparkly
• Création 13 mai 2022 11:52
• 1 vote

1. Communauté
2. Zendesk Suite Q&A
3. Hiding a Form From All Users Except Member of an Organization

Hi Damon,The code I shared is working on multiple production Help Centers, the code from the article (whilst it also works) is heavily outdated and messy.It also looks like something get's lost in ...

• Afficher le commentaire
• Sparkly
• Modifié 13 mai 2022 07:25
• 0 vote

1. People
2. People advice and troubleshooting
3. How can I hide ticket forms based on a user's organization?

Dave Armlin – Checkout the latest comment here for a code sample.

• Afficher le commentaire
• Sparkly
• Modifié 12 mai 2022 15:09
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Hiding a Form From All Users Except Member of an Organization

Hi Damon, May 12th, 2022 — For future people to read.On this date dropdown values for the request pages are not stored in the DOM, because of that, it's only possible to delete the values when some...

• Afficher le commentaire
• Sparkly
• Modifié 13 mai 2022 07:24
• 1 vote

1. Communauté
2. Zendesk Suite Q&A
3. Hiding a Form From All Users Except Member of an Organization

Hi Damon,The code from your screenshot I meant. The hide/remove shouldn't make a difference. Both are valid functions.

• Afficher le commentaire
• Sparkly
• Création 11 mai 2022 15:56
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Hiding a Form From All Users Except Member of an Organization

Damon Maranya the code from the screenshot :)

• Afficher le commentaire
• Sparkly
• Création 11 mai 2022 15:18
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Hiding a Form From All Users Except Member of an Organization

Please copy the code here. I will double-check it and convert it to working JS (there's absolutely no need for jQuery here).Are you sure the user you test with is in the Organization with the name ...

• Afficher le commentaire
• Sparkly
• Création 11 mai 2022 13:42
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Hiding a Form From All Users Except Member of an Organization

Damon, could you share the code you currently have?

• Afficher le commentaire
• Sparkly
• Création 9 mai 2022 12:20
• 0 vote

1. Communauté
2. Zendesk Apps Framework (ZAF) Q&A
3. Is it possible to create service account to grant access in case the token invalidated after user is deleted ?

Using the API token means the integration has unscoped access. When possible it's always preferred to have scoped access. From a security perspective I would advise using Scoped OAuth calls, and ha...

• Afficher le commentaire
• Sparkly
• Création 28 avril 2022 14:06
• 0 vote