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Tracy Scobba

Adhésion le 15 avr. 2021

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Dernière activité le 25 avr. 2024

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Tracy Scobba a ajouté un commentaire,

CommentaireBusiness rules

Does a ticket that moves from Pending to Closed count in the dataset "Solved Tickets" even though the ticket was never in a Solved state?

Afficher le commentaire · Publication le 28 oct. 2022 · Tracy Scobba

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CommentaireHow to customize the theme of the help center

Has anyone got this error after making the changes to the java script? What's weird is that I don't get the error if I'm not logged in but I do if I am.

Afficher le commentaire · Publication le 03 nov. 2021 · Tracy Scobba

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CommentaireHow to customize the theme of the help center

Thanks, Sam but I worry about using the HTML target that will be going away. Can I do the same thing with a Web Hook?

Afficher le commentaire · Publication le 03 nov. 2021 · Tracy Scobba

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CommentaireHow to customize the theme of the help center

What happened to all of the older comments on this topic? I'm looking for information on how to pull custom field text into my subject, and I believe it used to be here. Plus, I've done some searching in Google and several hits show as "page doesn't exist." Did Zendesk do a clean-up? I miss the old content.

Afficher le commentaire · Publication le 27 oct. 2021 · Tracy Scobba

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Commentaire de la communauté Feedback - Help Center (Guide)

Yikes, Zendesk... This is just embarrassing. I had no idea the followers weren't notified when the article was updated. That's just silly.

Afficher le commentaire · Publication le 13 janv. 2021 · Tracy Scobba

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Commentaire de la communauté Feedback - Ticketing system (Support)

Me too.

Afficher le commentaire · Publication le 22 juil. 2020 · Tracy Scobba

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Commentaire de la communauté Q&A - Talk and text

We would really like to remind callers periodically that they can leave a voicemail or a callback during the hold music ... I see that we could record custom hold music with the prompts interspersed, but an option in Zendesk to play the voicemail and callback prompts periodically would be ideal.

Afficher le commentaire · Publication le 20 mai 2019 · Tracy Scobba

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