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Tracy Scobba
Adhésion le 15 avr. 2021
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Dernière activité le 25 avr. 2024
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Dernière activité effectuée par Tracy Scobba
Tracy Scobba a ajouté un commentaire,
Does a ticket that moves from Pending to Closed count in the dataset "Solved Tickets" even though the ticket was never in a Solved state?
Afficher le commentaire · Publication le 28 oct. 2022 · Tracy Scobba
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Has anyone got this error after making the changes to the java script? What's weird is that I don't get the error if I'm not logged in but I do if I am.
Afficher le commentaire · Publication le 03 nov. 2021 · Tracy Scobba
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Tracy Scobba a ajouté un commentaire,
Thanks, Sam but I worry about using the HTML target that will be going away. Can I do the same thing with a Web Hook?
Afficher le commentaire · Publication le 03 nov. 2021 · Tracy Scobba
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Tracy Scobba a ajouté un commentaire,
What happened to all of the older comments on this topic? I'm looking for information on how to pull custom field text into my subject, and I believe it used to be here. Plus, I've done some searching in Google and several hits show as "page doesn't exist." Did Zendesk do a clean-up? I miss the old content.
Afficher le commentaire · Publication le 27 oct. 2021 · Tracy Scobba
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Tracy Scobba a ajouté un commentaire,
Yikes, Zendesk... This is just embarrassing. I had no idea the followers weren't notified when the article was updated. That's just silly.
Afficher le commentaire · Publication le 13 janv. 2021 · Tracy Scobba
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Me too.
Afficher le commentaire · Publication le 22 juil. 2020 · Tracy Scobba
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Tracy Scobba a ajouté un commentaire,
We would really like to remind callers periodically that they can leave a voicemail or a callback during the hold music ... I see that we could record custom hold music with the prompts interspersed, but an option in Zendesk to play the voicemail and callback prompts periodically would be ideal.
Afficher le commentaire · Publication le 20 mai 2019 · Tracy Scobba
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