Jake Edwards

1. Support
2. ...
3. Ticket management
4. Changing the default privacy of ticket comments

The Agent Workspace view takes this backwards as the default is now set globally and doesn't respect the type of ticket (private vs public) as the previous interface did: If it's a private ticket...

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• Jake Edwards
• Modifié 22 mars 2023 04:19
• 1 vote

1. Zendesk updates
2. Announcements
3. [OPEN BETA] Announcing a new request list experience Open Beta with improved filtering, sorting and column management

Still no love for Requester column? That's one of the last columns for parity with current experience.Requester is useful for Requests I'm CC'd on and Organizational Requests.

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• Jake Edwards
• Création 1 février 2023 00:22
• 0 vote

1. Zendesk updates
2. Announcements
3. [OPEN BETA] Announcing a new request list experience Open Beta with improved filtering, sorting and column management

Gorka Cardona-Lauridsen, sorry for the multiple posts, but the feedback keeps rolling in! It seems end users can no longer filter/see Status on their side? This is also a missing feature that was t...

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• Jake Edwards
• Modifié 2 novembre 2022 01:49
• 4 votes

1. Zendesk updates
2. Announcements
3. [OPEN BETA] Announcing a new request list experience Open Beta with improved filtering, sorting and column management

Gorka Cardona-Lauridsen thanks. Yes, our request (understandably) wouldn't make sense from the My Requests screen, but definitely does from Requests I'm CC'd On and Organization Requests one, so as...

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• Jake Edwards
• Modifié 2 novembre 2022 01:48
• 1 vote

1. Zendesk updates
2. Announcements
3. [OPEN BETA] Announcing a new request list experience Open Beta with improved filtering, sorting and column management

Cool. Long overdue. Where do we provide feedback? Our customers constantly ask for exports of this list.

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• Jake Edwards
• Création 12 octobre 2022 00:05
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Embedded images from emails not showing in ticket

Ironic, considering Zendesk is a Litmus user ;)

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• Jake Edwards
• Création 3 décembre 2021 02:57
• 0 vote

1. Communauté
2. Zendesk Suite Q&A
3. Embedded images from emails not showing in ticket

I've raised this with Zendesk multiple times since 2018 and still haven't had a clear resolution #3702178 and #6353423 It seems to happen more for wide images. It also happens in Litmus with testin...

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• Jake Edwards
• Création 3 décembre 2021 02:49
• 0 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Does Zendesk Support OpenID Connect?

Ooh, progress, fabulous! This would be a big solve for us.

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• Jake Edwards
• Création 4 août 2021 23:40
• 1 vote

1. Communauté
2. Feedback - Ticketing System (Support)
3. Does Zendesk Support OpenID Connect?

Looking for a B2C Azure AD support also.

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• Jake Edwards
• Création 26 juillet 2021 09:45
• 1 vote